Welcome to Nayamika’s Refund and Returns Policy :

Overview

At Nayamika, we are committed to ensuring a seamless shopping experience. We understand that sometimes your needs may change, and we want to be there to support you. That’s why we’ve established a customer-friendly cancellation and refund policy. Our policy is designed to be fair and accommodating, balancing your needs with the realities of online retail operations. Whether you need to cancel an order, report an issue with a product, or request a refund, we’re here to help. Below, you’ll find clear guidelines on how you can manage cancellations, returns, and refunds, making your experience with Nayamika worry-free and enjoyable.

Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.

Cancellation Policy

*Time frame for cancellation*

Customers can cancel their orders on the same day they are placed. Please note that cancellation may not be feasible if the order has been processed or shipped by the vendor.

Refunds

If you receive a damaged item, please contact our customer service team immediately. This complaint should be made on the same day you receive the product. The request will be processed after verification from the vendor.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

In case where a refund is approved by Nayamika, it will take approximately 6-8 days to process the refund to the customer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connect@nayamika.com .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Note

Our policies are created with the intention of being fair and accommodating to our customers while considering the operational aspects of online retails. we appreciate your understanding and co-operation.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at connect@nayamika.com and the concerned person will guide on the process.

Shipping Returns

To return your product, you should mail at connect@nayamika.com .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.